About Us
Contact Information
Bill Rafferty
Manager
Process Improvement Engineering Section
Manufacturing Systems Department
Automation and Data Systems Division
(210) 522-5865
wrafferty@swri.org
Process Improvement Engineering, a section of Manufacturing Systems at Southwest Research Institute (SwRI), provides diverse process design, analysis and business improvement services including lean manufacturing implementation, training and consulting, quality management, business process reengineering, innovation engineering, and automation solutions to manufacturing, maintenance and service operations. We strive to assist customers in achieving strategic goals, implementing improvement plans and reaching a higher level of performance.
As an independent organization, we facilitate the change process by assisting customers in building a cross-functional, team-based infrastructure aimed at eliminating bottlenecks in processes and helping them break barriers to effectively embrace change. Our proven methodologies help decrease lead times, increase throughput, reduce cost and improve quality.
The Texas Manufacturing Assistance Center (TMAC) delivers training and hands-on technical assistance to businesses in the state of Texas. TMAC manufacturing professionals are located throughout Texas. The Process Improvement Engineering Section at Southwest Research Institute (SwRI) in San Antonio, Texas, serves as the state’s South Central field office and has been a part of the TMAC network since 1995. TMAC's mission is to increase the global competitiveness of the Texas economy by working with the extended manufacturing enterprise. On average, TMAC customers see a 10:1 return on their investment as measured by customer responses from a third party survey. TMAC is headquartered in Austin, Texas and has seven regional offices that serve both metropolitan and rural areas.
TMAC is a network affiliate of the Manufacturing Extension Partnership (MEP) of the National Institute of Standards and Technology (NIST). The MEP affiliation enables TMAC to offer its customers a variety of enablers that include: technology acceleration, supplier development, sustainability, workforce development, and continuous improvement. When customers leverage TMAC, they pay for the hours of direct assistance they receive. MEP funding reduces customer project expenses which allows TMAC to maintain an experienced staff and the outreach capabilities required to serve smaller manufacturers.
TMAC Regional Contact Information:
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TMAC South Central
Texas cities in the South Central TMAC Region include: Austin, Georgetown, New Braunfels, Round Rock, San Angelo, San Antonio, San Marcos, Seguin, Temple, Uvalde, Victoria, and Waco.
Related Terminology
Texas Manufacturing Assistance Center • TMAC • South Central Region • lean manufacturing • lean healthcare • lean training • manufacturing assistance • process improvement • lean six sigma • six sigma • green belt certification • black belt certification • quality system • facility layout • sustainable manufacturing • E3 • lean, clean and energy (LCE)
