Senior Coordinator
Training, Simulation and Performance Improvement Division

GS-35F-0533L

QUALIFICATIONS:   A Senior Coordinator has demonstrated knowledge and mastery of Institute business operations policies, processes and procedures. Individuals at this level have a thorough knowledge of correspondence protocol, modern office management practices and principles, computer software, Institute and division policies and procedures, and the ability to interpret them to individuals who inquire. He/she is able to work independently in the absence of specific instructions on a number of tasks with a high degree of speed in the organizational skills. The individual is able to maintain effective relations with clients and staff, exercise confidentiality and discretion, and manage subordinate staff. A high school education or equivalent with ten or more years of combined continuing education and related experience supporting information technology related projects in the training, modeling and simulation, and performance improvement domain areas is required.

RESPONSIBILITIES:  Senior Coordinators have widely varying tasks depending on the organization of the department or division. The tasks typically include providing advanced secretarial support to senior management, supervising junior clerical staff, and administering various division or department support activities. Responsibilities may also include direct support for a group of engineers, secretaries, or analysts. Representative functions include:

• Use judgment in determining supervisor level of involvement in matters related to the work group.
• Refer matters requiring action to others when issues can be settled independently.
• Meet and deal with clients, staff, etc., and in the supervisor's absence, may, within delegated limits, give information or initiate action on behalf of the supervisor.
• Conserve the supervisor's time by accomplishing appropriate actions without the supervisor's direct involvement.
• Direct the activities and administrative protocols followed by clerical and secretarial staff within the work group. 
• Serve as an advisor to administrative support staff within subordinate departments and provide career guidance to junior administrative support staff.
• Anticipate and obtain needed background information when the supervisor's involvement is necessary.
• Anticipate supervisor's need for information and collect, analyze, and organize the information as necessary.

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